Mobile

Use Technology to Enhance Empathy and Deliver Better Customer Experiences Posted by Scott Nelson in Perspectives on 7/14/2023 Technology has been changing lives since the development of the wheel. But Scott Nelson argues that it is only a means — not an end — for users and customers that only improves their experiences when empathy is applied and problems that matter are solved. Read More

Tech Should Be an OpEx Posted by Scott Nelson in Perspectives on 6/7/2023 Fortunately, modern technology stacks present equipment finance entrepreneurs with a very attractive alternative that completely avoids the CapEx investment analysis. Read More

Equipment Finance at a Turning Point: Create Standards or Stall Posted by Scott Nelson in Perspectives on 9/19/2022 A combination of new demand and new competitors has brought equipment finance to a turning point where business-as-usual is no longer an effective approach and the risk of stalling out is a real probability. Read More

“Closer to Customers”: Old School vs. the New Norm Posted by Scott Nelson in Perspectives on 1/21/2021 “Get closer to your customers” is an age-old platitude from business consultants in times of stress. Read More

Technology Ecosystems Will Change Equipment Finance Posted by Scott Nelson in Perspectives on 12/9/2020 Technology does not exist in a vacuum. Like living things, each technology trend exists in an ecosystem. Scott Nelson explores five technology ecosystems the equipment finance industry must consider to stay relevant and successful for many years to come. Read More

Cutting the customer journey short Posted by Scott Nelson in Perspectives on 10/2/2020 When digital strategy experts miss the real value of a designer’s empathy tool. Read More